Job Title:
Zoho CRM Consultant
Location:
Perth, Australia or Remote
Job Type:
Full-Time | Hybrid/Remote Options Available
We at Coforge are looking for a ZOHO CRM Consultant in Australia with the below skills.
Role Overview:
We are seeking a skilled and experienced Zoho CRM Consultant to lead the customization, integration, and implementation of Zoho CRM solutions tailored to business needs. The ideal candidate will work closely with cross-functional teams to optimize CRM workflows, improve customer engagement, and drive operational efficiency.
Key Responsibilities:
* Zoho CRM Customization & Configuration:
* Customize modules, fields, layouts, and workflows to meet business requirements.
* Develop automation rules (e.g., workflow rules, task assignments, email alerts).
* Use Deluge scripting for advanced customizations.
* Integration & Development:
* Integrate Zoho CRM with third-party applications and APIs.
* Build and maintain custom apps and extensions within the Zoho ecosystem.
* Ensure seamless data synchronization across platforms.
* Data Management & Migration:
* Lead data migration from legacy systems to Zoho CRM.
* Implement data cleaning, deduplication, and validation strategies.
* User Training & Support:
* Provide training sessions and create user documentation.
* Offer ongoing support and troubleshooting for CRM users.
* Reporting & Analytics:
* Design custom dashboards and reports for sales, marketing, and service teams.
* Deliver insights to support data-driven decision-making.
* Stakeholder Collaboration:
* Work with Sales, Marketing, IT, and other departments to gather requirements.
* Translate business needs into technical solutions.
Qualifications:
* Bachelor's degree in IT, Computer Science, or related field.
* 3+ years of experience with Zoho CRM implementation and customization.
* Proficiency in Deluge scripting and Zoho Creator.
* Experience with REST APIs and third-party integrations.
* Strong analytical and problem-solving skills.
* Excellent communication and stakeholder management abilities.
Preferred Skills:
* Zoho certifications (CRM, Creator, Analytics).
* Experience with Zoho One suite.
* Familiarity with project management tools and methodologies.