Paediatric Outpatient Team Leader
The closing date is 27 November ****
An exciting opportunity has arisen for a Outpatient Team Leader in Children's Services to assist and work closely with the Clinic Coordinator, Clinical Team and the Administration Team.
You will support the professional administration of the CUH Paediatric Services to all its users including patients, relatives and colleagues. You will be managing the Reception Team in Clinic and validate the Outpatient waiting list and ensure patients are booked for their Clinic appointment in a timely-manner.
You will support the Clinic Coordinator on a daily basis and ensure the smooth running of Clinic 6, Weston Centre and Child Development Centre.
You will be required to work flexibly and to organise their workload and cope with conflicting demands on their time but prioritise their work accordingly. The nature of the role requires excellent communication and organisation skills and a high level of computer literacy.
Main duties of the job
To work closely with the Clinic Coordinator to ensure the smooth and efficient operation of services across the Division.
To supervise the booking and Reception staff, ensuring quality work performance is achieved at all times.
To introduce new and improved processes to ensure efficiency at all times.
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over **** beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:
applied for a Graduate visa
or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
For NHS Cambridgeshire and Peterborough based roles, all applicants from NHS Cambridgeshire and Peterborough who have identified that they are at risk of redundancy will be prioritised over those not at risk. However, interviews cannot be guaranteed.
The advert will close at midnight on 27 November ****.
Interviews are due to be held on 8 November ****.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications
Educated to A level or NVQ level 3 Customer Service/ Business Admin /ITQ or equivalent
Evidence of ongoing career / professional development
EPIC and eReferral training qualification
Experience
Experience of working in a busy clerical / office environment or reception service
Prioritising, planning and organising own tasks
Working within guidelines
Experience of dealing with difficult situations and confrontations
Experience of IT packages - Microsoft office
Experience of producing documents to a high standard
Experience of supervising staff
Previous experience of working in NHS
Recruitment and Selection of staff
Experience using EPIC and eReferral
Knowledge
Understanding of confidentiality and data protection
Sound knowledge of office procedures
Understanding of customer service
Knowledge of the Trust including awareness of priorities
Knowledge of Trust information systems
Knowledge of Medical Terminology
Awareness of NHS targets and Trust priorities
Skills
Ability to work as part of a team
Ability to use own initiative to resolve issues as they occur
Excellent communication skills including telephone, email and verbal
Ability to organise and manage own time keeping to schedule and deadlines using electronic diary management
Ability to allocate and monitor work of others
Ability to use own initiative and work autonomously
Ability to demonstrate leadership skills
Willing to take on/learn new skills
Ability to show attention to detail and accuracy
Ability to adapt to change
Ability to work under pressure
Ability to store and safeguard confidential documents
Approachable attitude to work and staff
Experience of dealing with people at a senior level
Additional Requirements
The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Safe, Kind, Excellent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) **** and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Cambridge University Hospital NHS Foundation Trust
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