Senior Delivery Manager – NSW Government Digital Channels
Temporary role until 30 September 2026 (with possible option for extension). Salary and Grade: 11/12. Location: Primary location McKell, Sydney 2000. Mandatory skills: Drupal 10 migration, Scaled Agile Framework (SAFe), Jira. Lead and manage delivery team/s to successful milestones and outcomes. Note: a skill assessment will be required for the role.
About the role
We are looking for an experienced Senior Digital Manager who is a Drupal specialist and Protected expert to join our Digital Channels team within Digital.NSW. This role sits within our OneCX Delivery stream and will report to the Program Manager. You will provide Project Manager functions using scrum master methodology (Agile) to deliver projects that meet operational and strategic transformation objectives, working with two agile cross-functional squads.
Your key accountabilities include
- Assist to lead a multi-disciplinary team using SAFe to manage the migration of nominated websites to nsw.gov.au. Plan and manage project timelines using agile techniques to ensure delivery of high-quality products.
- Act as scrum master in product delivery teams, coaching the team to develop agile behaviours and removing blockers and issues.
- Run weekly project status meetings with internal and external stakeholders and manage issues, risks and action items.
- Create and manage delivery timelines for projects, and manage dependencies with other teams and external vendors to time and budget.
- Develop strategies for continuous monitoring, evaluation and improvement of all aspects of product delivery including analysis of customer feedback, facilitation of agile ceremonies and artefact production, identification and mitigation of risks.
- Support the delivery of governance materials, artefacts and meetings to ensure products are delivered and maintained in a transparent fashion.
- Manage the implementation and delivery of projects within the business, applying sound project management principles and best-practice methodologies to achieve the required outcomes.
- Adhere to program risk and governance requirements.
Key Skills and Experience to be successful
- Expertise with Scaled Agile Framework (SAFe) and related project delivery methodologies to manage multiple web projects. SAFe certification or equivalent and appropriate tertiary qualifications are preferred.
- Extensive experience using Drupal 10 CMS to deliver website build and migration.
- Knowledge and experience with Web Content Accessibility Guidelines (WCAG) 2.2.
- Experience with the Atlassian tool suite including Jira and Confluence.
- Extensive experience in managing projects to time and budget for projects that include content uplift and technical feature streams. Ability to identify and utilise the most suitable project management methodology.
- Demonstrable experience as a digital Delivery Manager with a focus on delivering uplifted digital content as a product, with benefits and KPIs delivered towards a digital product roadmap.
- Experience leading cross-functional project teams in the end-to-end digital product life cycle, from inception to implementation/transition to BAU, including discovery to identify problems, requirements and solutions.
- Exceptional stakeholder and relationship management skills with the ability to work across multiple tasks and build strong partnerships.
- Experience with digital projects including website migrations, focusing on both content and technical implementation, development and delivery of long-term program roadmaps.
- Proactive, forward-looking behaviours to enable effective schedule/resource/risk management.
- Strong work ethic with a can-do attitude to work to tight deadlines in an agile, complex, and rapidly changing environment.
About the team
The Department of Customer Service is transforming the NSW Government into the world’s most customer-centric government. The NSW Government Digital Channels team is responsible for central NSW Government digital channels including the NSW Government website and NSW Government Facebook. The OneCX program will migrate over 450 agency websites onto one source: nsw.gov.au, delivering a streamlined digital experience for NSW Government customers.
Why work for us?
- The opportunity for meaningful work that matters to all of us in NSW.
- Hybrid working, compressed hours and generous leave conditions.
- More than just a job—you can build a career here with growth opportunities.
- Be part of an exciting whole-of-government program and contribute to a high-performance culture.
- Lead an effective multi-disciplinary product team focused on customer needs and user stories.
Salary Grade 11/12: base salary starting at 149,739 per year plus superannuation.
Closing Date: 7 October 10:00am.
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) offers the opportunity to help improve government services and be part of reform that benefits people across NSW. We focus on delivering excellent customer service, digital transformation, and regulatory reform. Join us to influence the future of our state, and to be part of an inclusive workplace.
Belong in our diverse and inclusive workplace. The strength of our workforce lies in its diversity and the contributions of employees from different backgrounds and perspectives. You can view our full diversity and inclusion statement here. If you require adjustments to participate in the selection process, please contact us at.
For more information, please visit the recruitment information resources for adjustments available for the process.
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📌 Senior Manager Delivery
🏢 Nsw Government
📍 City of Sydney