About Our Client
APNIC (Asia Pacific Network Information Centre) is an open, independent, not-for-profit membership organisation that underpins the infrastructure and growth of the Internet across the Asia Pacific. As a mission‐driven organisation with a strong collaborative culture, APNIC supports a community that keeps the Internet stable, secure and accessible across the region.
Values
* Values based organisation
* Opportunity to genuinely drive change
Job Description
As the Manager - People Services, you will lead a small, high-performing team responsible for delivering end‐to‐end HR services and supporting internal customers. Working closely with the Director - People & Productivity, this role manages all operational matters related to the employee lifecycle.
This is a hands‐on, influential role for someone who loves lifting service standards, improving processes and helping an organisation operate at its best.
Responsibilities
* Lead end-to-end People Services delivery, overseeing payroll, compliance, policies, HR systems, staff movements, recruitment, remuneration and WHS to ensure smooth, accurate and high‐quality operations.
* Drive operational excellence by standardising, automating and optimising HR processes, reducing complexity and increasing efficiency across the employee lifecycle.
* Provide strategic HR insights, delivering high‐quality metrics, reporting and data‐driven recommendations that support organisational decision‐making and workforce planning.
* Develop, coach and empower a high-performing team, setting clear objectives, providing expert escalation support, and fostering a culture of accountability, service and continuous improvement.
Qualifications and Experience
The successful applicant will have experience in a leadership position and a strong generalist HR background. You will bring:
* Tertiary qualifications in Human Resources or a related discipline
* Broad generalist experience across the full employee lifecycle
* Strong experience in inhouse payroll management and regulatory reporting
* A track record of improving processes, systems and HR service delivery
* Exceptional attention to detail and ability to implement compliant, cost‐effective and user‐friendly services
* Strong stakeholder management and communication skills
* A passion for developing people and lifting capability
* A continuous improvement mindset and drive for excellence
Benefits
* Hybrid work options
* Leave loading of 17.5%
* Performance bonuses
* Strong collaborative office culture
Contact
Emma Parnwell
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