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Poct product and customer support officer

Wagga Wagga
NSW Health
Customer Support
Posted: 15 March
Offer description

Overview

Employment Type: Temporary Full Time up to September with potential for ongoing employmentPosition Classification: Technical Assistant Grade 2Remuneration: $64,364.88 - $66,830.31 per annum plus superannuationHours Per Week: 38Location: Wagga Wagga Base HospitalApplications Close: 24 March 2026 - 11:59pm

About the Opportunity

Join our team supporting Point of Care Testing (PoCT) services in regional hospitals. PoCT uses small, mobile analysers to test pathology samples and deliver rapid, on‐the‐spot results right at the patient's bedside, helping clinicians make faster, safer decisions.

Responsibilities

* Coordinating and dispatching PoCT consumables and stock to clinical sites
* Providing friendly and timely customer support to local hospital staff
* Assisting the team with administrative and operational tasks

This role is Monday to Friday, with start times between 7:00–8:00am, and no weekend work.

We would like someone who:

* Has a positive attitude and willingness to learn
* Strong communication and organisational skills
* A familiarity with Office 365 (especially Excel) if possible

What you\'ll be doing

The PoCT Product and Customer Support Officer will be responsible for provision of scientific and technical support services for the Point of Care Testing (PoCT) zone.

What we can offer you

* Financial Benefits - Rural Health Workforce Incentive Scheme allowance of up to $5000 plus super per annum in addition to award entitlements, and generous salary packaging options and other fringe benefits
* Work-life balance - Up to 12 additional days off per year in addition to Annual Leave (for full-time employees)
* Professional growth - Learning and development opportunities, including in-house training with RTO
* Health & wellbeing - Fitness Passport gym discounts and Employee Assistance Program (EAP) for staff and families

Information for Applicants

* NSW Health Pathology is an equal opportunity employer committed to an inclusive workplace. We value, and welcome all suitably qualified applicants regardless of age, background, disability, sexual orientation or gender identity.
* NSW Health Pathology is committed to providing accessibility and reasonable accommodations and ensuring our recruitment process is flexible, inclusive, and free from barriers, promoting equal opportunities for all to succeed. Please reach out if you need adjustments.
* NSW Health Pathology is committed to growing the Aboriginal workforce in public health. For Aboriginal candidates, support is available through the Stepping Up website.
* You must have valid working rights in Australia for the duration of the appointment to be eligible to apply.
* All workers must meet NSW Health's vaccination and screening requirements before starting employment. See PD2024_15 for more detail. The preferred candidate may be required to undergo a functional assessment prior to appointment.
* An eligibility list may be created for similar vacancies in the future.
* We encourage applicants to submit responses that reflect their own experiences and perspectives. Please note that applications that appear to be generated by AI tools or copied from external sources may not be considered.

Need more information?

1) Click here for the Position Description2) Find out more about applying for this position

For role related queries or questions contact Linda Wilson on email address (please remove links)

To learn more about NSWHP please visit "Life at NSW Health Pathology" or connect with us on LinkedIn!

#RuralHealthIncentives

#J-18808-Ljbffr

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