MEX Maintenance Software is an Australian‐made Computerised Maintenance Management System (CMMS) based in Brisbane. For over 30 years, MEX has helped asset‐intensive businesses manage maintenance, assets, and inventory efficiently. Now part of the TMA Systems global portfolio, MEX is entering an exciting growth phase with the release of MEX 16 – a next‐generation cloud‐based solution.
We're looking for an experienced and customer‐focused Implementation Consultant / Trainer to join our Consulting Team. This role is ideal for someone who enjoys guiding customers through software adoption, solving real business problems, and helping them get the most value from their MEX system.
About the Role
As an Implementation Consultant, you'll lead customers through the full implementation lifecycle from discovery and configuration to training and go‐live. You'll act as a trusted advisor, helping businesses align MEX with their operational needs and build best practices for maintenance management.
You will:
* Collaborate with customers to understand business goals and translate them into practical MEX configurations.
* Lead online and face‐to‐face training sessions for users at all levels.
* Guide customers through implementation, data migration, and system setup to ensure a smooth go‐live.
* Facilitate check‐ins and customer status meetings to track progress and resolve issues.
* Develop and maintain strong relationships with customers, ensuring adoption and satisfaction.
* Provide feedback to improve training materials, product functionality, and onboarding processes.
* Identify opportunities for process improvement and value‐add across the customer journey.
* Document configurations, procedures, and customer requirements.
Skills and Experience
* 2+ years' experience in software implementation, consulting, or training (preferably CMMS or ERP systems).
* Strong understanding of maintenance, facilities, or asset management workflows.
* Excellent communication and presentation skills with the ability to simplify complex concepts.
* High attention to detail, organisational skills, and ownership of deliverables.
* Comfortable managing multiple customers and projects simultaneously.
* Bachelor's degree in Engineering, IT, or Business (or equivalent practical experience).
* Experience with MEX, TMA, or similar CMMS solutions.
* Experience facilitating workshops and customer onboarding projects.
* Proficient with SQL, report writing, and general software administration.
What We Offer
* Opportunity to work on a global software platform with a strong Australian legacy.
* Exposure to a wide range of industries and customer environments.
* Supportive culture that encourages growth, learning, and innovation.
* Remote work flexibility.
* Occasional domestic and international travel may be required.
What can I earn as an Implementation Consultant
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