Overview
Recovery Station exists to empower people to live a quality life. We believe in fostering collaboration, utilising evidence based practise and maximising the potential of everyone within our team.
Joining Recovery Station means aligning with a company that believes in empowering you and your future.
The Role
As we have recently hired more wonderful clinicians, we are now looking for another admin star to join our team. This role can be based from either our Erina, Neutral Bay or Toronto offices, with working from home an option as well once you're settled in.
Our clinicians (the OT's, Physios, Speech Pathologists etc listed above) work predominantly in the community by visiting clients in their homes, aged care facilities or group homes. They also come into the office to see clients, write reports, have social time and to meet with yourself where together you'll discuss their caseload of clients.
Your role will help schedule the appointments for our clinicians by calling clients and coordinators of support so that we can service them as efficiently as possible.
You will work with roughly 4 or 5 clinicians at any given time and be part of a wider operations team of about 15 people who are based across our various offices. Along with your terrific colleagues, you'll report to an Operations Team Lead who then reports to our Operations Manager, meaning along with your colleagues you'll always have someone to go to with any questions!
Day-to-day responsibilities
- Scheduling clinicians diaries to minimise their weekly travel
- Proactively making outbound calls and answering inbound client phone enquiries potentially about clinician availability or NDIS funding
- Administrative support for your team of clinicians such as completing home safety checks or referral requests
- Meet weekly with each of your clinicians to discuss client care needs
- Processing of client billings and documentation such as service agreements
- Assist with various ad hoc projects as directed by management
The Position Offers
- A social, fun, passionate team full of people committed to making a positive impact in the lives of others
- An Employee Assistance Program is available to provide external, confidential support
- Welcoming office available with plenty of coffee, and snacks provided + we\'re close to free parking
- To bring us together as a team we have a wellbeing program that involves monthly social events. Previously we've gone to mini golf, ten pin bowling, mixed essential oils, made dumplings and candles, gingerbread houses, painted and celebrated important dates such as International Women\'s Day, mental health month and many others
- Discounted Health Insurance for you and your family plus other everyday savings on your energy bills, online shopping, groceries and more
Key Criteria
- Genuine empathy and interest in assisting people
- Experience in the Healthcare or Disability space will be highly regarded
- Must be available for a full time position (Mon - Fri 8-4 or 9-5)
- Excellent customer service, telephone manner and organisational skills
- Effective at coordinating client requirements and clinical schedules
- Flexibility to react when situations change and you need to adapt quickly
Application
If any of the above resonates with you, please apply via Seek. We will endeavour to respond to your application as quickly as possible. Interviews will begin as applications are received and we will update this section if we appoint someone before this ad expires.
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