We are seeking a professional to lead our retail team. This role involves managing daily operations, ensuring excellent customer service, supervising staff, handling inventory, and enforcing safety standards.
About the Role
This position requires a strong leader who can manage schedules, resolve customer inquiries, and drive sales. Ideal candidates have retail or hospitality experience, leadership skills, and a passion for customer service.
Key Responsibilities:
* Provide outstanding customer service and handle inquiries professionally.
* Assist customers with product selection based on their needs.
* Oversee daily retail operations, ensuring smooth workflow.
* Manage stock levels, inventory tracking, and ordering processes.
* Maintain store cleanliness and organisation.
* Plan and coordinate work schedules for retail staff.
* Recruit, train, evaluate, and mentor team members.
* Implement performance management and staff development initiatives.
* Conduct regular team meetings to ensure operational efficiency.
* Monitor sales performance and implement strategies to meet targets.
* Process transactions, maintain records, and handle financial reporting.
* Analyze market trends and customer preferences to enhance sales.
* Enforce workplace health and safety regulations.
* Ensure store security measures are in place.
Retail experience with at least one year in a supervisory role is preferred. A passion for customer service, sales, and leadership is essential. Strong communication and problem-solving skills are also required.