Join to apply for the Receptionist - MacKay role at G'day Group
About Us
G'day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2000 people Australia-wide, G'day Group has the largest park network in the country, offering an amazing customer journey. Discovery Parks – Mackay is a busy and high-performing holiday park in one of Queensland's most scenic and livable coastal cities.
The Role
Duties
* Providing a high standard of customer service
* Processing guest check-ins and check-outs
* Accurately using the park booking system to make reservations and manage accounts
* Coordinate with the Housekeeping team to track readiness of accommodation
* Supply guests information regarding property and local areas of interest
* Completing the day-to-day office administration
* Maintain excellent relationships with the park teams, residents and guests
What We Look For
* Previous Front Office experience within the hospitality industry
* Passionate about delivering exceptional Guest experience
* Proficient computer skills, including knowledge of RMS or comparable Reservation Booking System
* Excellent communication and interpersonal skills
* Ability to handle cash transactions accurately
* Strong organizational skills and attention to detail
* Enthusiastic and positive attitude
* Flexibility to work weekends, public holidays, and evenings as needed
* Current drivers licence essential
Benefits to You
* Discounted accommodation at over 300 G'day Group holiday parks nationally
* Discounts with our G'day Rewards Partners
* Service recognition awards
* Access to Employee Assistance Program
* Internal promotions and opportunities
How To Apply
Are you an enthusiastic and customer-oriented individual looking for a dynamic role in the hospitality industry? Apply now. Before receiving a job offer, candidates must consent to a Federal Police Clearance.
This role may involve extensive manual handling tasks including lifting up to 20kg, kneeling and squatting, as well as handling chemicals and utilising machinery.
The G'day Group acknowledges the importance of Environmental, Social and Governance (ESG) factors and sustainability in our daily operations and ongoing decision making.
We are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.
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