Job Title: Customer Experience Associate
A career-defining opportunity to deliver exceptional customer experiences in a fast-paced, dynamic environment.
About the Role
In this role, you will be the primary point of contact for customers, providing timely and effective support to ensure seamless transactions and foster long-term relationships.
Key responsibilities include:
* Assisting customers with account openings, unsecured lending, and banking transactions
* Providing expert guidance on NAB's Smarter Banking options to enhance customers' banking experience
* Collaborating with colleagues to resolve customer queries and concerns efficiently
Required Skills & Qualifications
To succeed in this role, you will need:
* A strong passion for delivering exceptional customer experiences
* Excellent communication and interpersonal skills
* Ability to work collaboratively as part of a high-performing team
* Basic computer literacy and familiarity with digital banking systems
Benefits
We offer a competitive salary and benefits package, including:
* A comprehensive training program to equip you with the skills and knowledge required to excel in your role
* Ongoing professional development opportunities to advance your career
* A diverse and inclusive work environment that values and celebrates individuality
More About Us
NAB is committed to creating an environment where everyone feels valued and respected. We are dedicated to fostering a culture of equity, respect, and inclusion.