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Job Title: Deli Bakery HMS Assistant Manager
Success Factors Job Code:
Department: Deli Bakery HMS
Reports To: Deli Bakery HMS Manager
Primary Purpose:
Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.
Duties and Responsibilities:
* Manage the Deli Bakery HMS Department in the absence of the Deli Manager, including supervising the performance of all duties and responsibilities of Deli Bakery HMS Associates
* Daily management of labor (i.e. expected live) and the coaching of associates to achieve productivity expectation
* Provide leadership and motivation within the store to promote a culture reflective of our Brand Strategy and Culture
* Support the achievement of budgeted financial and operating results
* Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers
* Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers' expectations
* Control store's expenses through proper ordering, care for supplies and equipment
* Understand and use company tools such as; financial reports, ACIS, scheduling, productivity, ordering (CAO), and business information systems. Understands and utilizes Average Cost Inventory System (ACIS)
* Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
* Ensure Deli Bakery HMS schedules are written to provide extraordinary customer service at all times, should create every other week
* Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines
* Observe and correct all unsafe conditions that could cause associate or customer accidents
* Ensure compliance with local, state and federal regulations
* Record and report all associate and customer accidents in accordance with established Food Lion procedures
* Monitor shrink ensuring that inventory is accounted for; provide coaching for associates to recognize and prevent losses
* Ensure that all advertising and sales promotion materials applicable to the Deli Bakery HMS are properly utilized
* Ensure compliance with local, state and federal regulations
* Adhere to all company guidelines, policies and standard practices
* Maintain security standards
* Maintain a neat, well-groomed personal appearance at all times; comply with company dress code and personal appearance guidelines
* Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
* Must be able to meet the physical requirements of the position, with or without reasonable accommodation
* All other duties as assigned
Qualifications:
* A high school graduate or equivalent preferred
* Ability to lead and manage a team
* Strong understanding of store operations and merchandising techniques preferred
* Effective communication, customer service, and selling skills
* Ability and willingness to learn multiple tasks and technical requirements of the job
* Ability to use technical information to solve problems
* Must meet minimum age requirements to perform specific job function
* Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation
Physical Requirements:
* Ability to use computers and other communication systems required to perform job functions
* Ability to push or pull up to 2000 pounds using a pallet jack
* Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
* Pull or push up to 75 lbs. on occasion
* Stand 100% of the time with frequently walking short distances
* Be able to handle a variety of substances associated with cleaning and packaging materials,
* and household cleaners
* Perform repetitive hand and arm motions
* Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
* Meet established volume activity standards for the position
* Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
* Have sufficient visual ability to checks, invoices and other written documents