At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.
* Ongoing Full Time Position
* Location: Eveleigh with flexible work arrangements across NSW Department of Education Offices
* A talent pool may be created through this recruitment process to fill anticipated vacancies over the next 18 months
* Competitive remuneration ranging from $113,574 to $125,720 plus super & annual leave loading.
Join our dynamic ICT team and drive top-tier network performance across multiple sites (including after-hours on-call). Oversee daily administration, triage issues, escalate when needed, collaborate with partners, monitor and report via our network management system, and continuously expand your expertise across diverse hardware and software.
For further information please click here to view the role description
About you
* Experience in supporting data and voice network services and infrastructure in a complex environment
* Proven experience in network administration, monitoring, and troubleshooting
* Strong incident management and escalation skills
* Proficiency with network management systems and surveillance tools
* Excellent communication skills for user liaison and cross-functional collaboration
* Ability to work in a fast-paced environment and provide after-hours support as needed
* Detail-oriented with strong documentation practices and record-keeping
* Knowledge of and commitment to implementing the Department's Aboriginal Education Policy and upholding the Department's Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.
Essential requirements of the role
* Industry certification in relevant technologies or equivalent industry experience.
* Demonstrated understanding of and commitment to the value of public education.
Benefits
* Flexible working arrangements
* 35 hour working week
* Competitive, salary sacrificing, employer's contribution to superannuation and annual leave loading
* Flex Leave entitlements, generous holidays & leave conditions
* Opportunities for advancement and mobility across the Department to support your career growth
How to apply
Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role and address the following targeted question.
* Provide an example of a time you've led the resolution of a difficult incident in a large-scale network environment that was causing customer impact. Describe the processes you followed to coordinate and troubleshoot the incident, and how you managed customer expectations. Max 500 words.
Applicants are encouraged to prepare their application materials independently. The selection panel values authentic and personally written responses that reflect your own experience, insights and alignment with the Department's values and priorities.
Please refer to the Applicant's Guide to Applying to assist you with your application.
If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application.
All other applicants please submit your application by clicking 'Apply Now'.
Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.
As a condition of employment, successful candidates not currently employed by the Department must provide a valid Working with Children Check (WWCC) clearance number. Renewal is not required after the WWCC expires, as long as you remain in a non–child-related role. Employer obligations only apply while the WWCC is valid.
Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa.
Closing date: Monday 13 April 2026 at 11:59pm.
For role enquiries please contact Mark Stevens at or Girish Ghimire at
We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team () or visit NSW Department of Education Diversity and Inclusion.
A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.