JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
What this prospect involves:
Join our dynamic team as a Concierge for the prestigious Brights & Park precinct! This exciting opportunity covers both 469 and 485 La Trobe Street, with your home base at the concierge desk in the 485 La Trobe Street lobby. You'll serve as the primary point of contact for tenants and visitors across both buildings, making regular visits to the 469 lobby to ensure seamless operations throughout the entire precinct.
An overview of the role:
- Provide warm, friendly welcomes to all customers and visitors
- Deliver VIP meet and greet services and building tours
- Handle enquiries via phone, email, and in person with professionalism
- Maintain pristine Front of House areas and provide local area guidance
- Promote retail tenancies and community events across the precinct
- Facilitate wellness classes, monthly trivia, and customer experience initiatives
- Drive WorkLife platform engagement and manage digital communications
- Host community events and prepare activation briefs
- Provide hotel-style services including restaurant bookings, transport arrangements, and event bookings
- Manage concierge platforms, data systems, and meeting room facilities
- Support customer retention strategies through data capture and analysis
- Adhere to WHS policies and assist with administrative duties
Sound like you? This is what we’re looking for:
- Customer service experience
- Friendly, can-do attitude with excellent communication skills
- Professional presentation and natural initiative
- Strong computer skills including Microsoft Office
- Ability to multitask and work flexible hours
- Team player mentality
- Certificate in Hospitality/Business
- Fire Warden or First Aid experience (or willingness to train)
What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Interested candidates, please apply following the link below quoting job reference number AFREQ448523
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive advantages package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
📌 Concierge
🏢 Jll
📍 Melbourne