Key Responsibilities:
* Lead and support a dynamic team of sales professionals.
* Provide exceptional customer service, including product selection and technical advice.
* Maintain strong relationships with new and existing customers.
* Tint and prepare paint products to customer requirements.
* Ensure accurate stock control and inventory management.
* Serve as an escalation point for customer inquiries.
* Process POS and end-of-day transactions.
* Support local deliveries to trade customers as needed.
* Contribute to in-store displays, presentation, and merchandising.
We are seeking a leader who is passionate about delivering outstanding customer service and has experience in coaching, developing, and mentoring teams.
The ideal candidate will possess:
* Strong leadership skills complemented by experience in coaching and developing teams.
* Previous experience working in a senior role in a customer service environment.
* Excellent people and customer engagement skills.
* A genuine desire to deliver and lead outstanding service.
* Point of Sale (POS) system knowledge or appropriate technical expertise.
* Experience with stock handling and merchandising.
* Effective time management and planning capabilities.
* Resilience to handle work-related pressures.
* An unrestricted driver's license and capacity to perform manual tasks.
Benefits include:
* Discount on Haymes Paint products.
* Corporate health insurance discount.
* New Balance discount.
* Ongoing training and support.
* Access to workplace health and wellbeing initiatives.
* Professional development opportunities.