We support FTI Consulting's daily activities at the most essential levels. The aim is to provide administrative support to the Melbourne office and act as an administrative resource to the Executive Assistants.
As Front of House (the internal title will be "Receptionist"), you will act as the first point of contact for all guests, clients and visitors to the Melbourne office during office hours (8.30am - 5pm). You will manage inbound calls and messages, managing meeting room bookings and mail, as well as various ad hoc administrative duties.
What You'll Do
* Answer phone calls in a professional and efficient manner
* Distribute phone messages to appropriate staff members
* Manage voicemail inbox, pass on messages or return calls as required
* Distribute incoming mail to relevant staff member
* Label mail, record postage, arrange registered mail and post letters
* Book, arrange and coordinate couriers as needed
* Ensure meeting room bookings are entered into the system
* Ensure all logistical requirements are prepared for meeting rooms and set up is complete prior to the start of meetings
* Meet and greet guests, presenting a professional company image at all times
* Ensure the reception area is kept tidy in order to maintain a professional company image
* Maintain records of employee/ visitor building security passes
* Assist in running reports, scanning, filing, copying, binding, labels and formatting letters
* Assist where required at client and marketing events
* Ensure the client kitchen is kept tidy and dishes are put away
How You'll Grow
This is an ideal opportunity for someone commencing their career in office administration, who excels when given the opportunity to use their initiative. This dynamic role will offer a driven candidate new challenges each day and the chance to assist on interesting projects across FTI's various segments. With some regular tasks, the potential to grow with the role is yours. The successful candidate will be joining and supporting an experienced administrative team dedicated to fostering individual growth.
Experience & Qualifications
* Professional experience in a similar role or in customer service/retail
* Must have working rights in Australia
* Professional telephone manner and screening ability
* Strong interpersonal skills and ability to communicate across all levels
* Punctual and good attendance record
* Proficiency in Microsoft Office (Word, PowerPoint, Excel and Outlook)
* Able to work independently and as part of a highly efficient administrative support function
* Flexible and adaptable
* Self-motivated, proactive and organised with excellent time management skills
* Enthusiastic with a positive attitude
* Travel to FTI office will be required
Who We Are
FTI Consulting is the world's leading expert-driven consulting firm. Over the last 40 years, FTI Consulting experts have served as the trusted advisor to Fortune 500 companies and the world's leading law and private equity firms when they are facing their greatest opportunities and challenges. Our strong performance and continued success are a direct reflection of the ambition, energy and commitment of our talented professionals across the globe to make a positive impact for our clients and communities.
At FTI Consulting, you'll work side-by-side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you'll be an integral part of a focused team where you can make a real impact. You'll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you.
Are you ready to make your impact?
About FTI Consulting
FTI Consulting, Inc. is the leading global expert firm for organizations facing crisis and transformation, with more than 8,300 employees located in 34 countries and territories. Our broad and diverse bench of award-winning experts advise their clients when they are facing their most significant opportunities and challenges. The Company generated $3.49 billion in revenues during fiscal year 2023.
FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.
Compensation Disclosure: The compensation range reflects the potential base salary for the role and is inclusive of Superannuation. Actual compensation is determined based on a wide array of relevant factors including market considerations, business needs, and an individual's location, skills, level of experience, and qualifications.
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Additional Information
* Job Family/Level: Administrative Operations Level 1
* Employee Status: Regular
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