Job Description
The Regional Sales Support Specialist is a vital role within the organization, responsible for delivering comprehensive sales operational support to local sales leaders and sellers across assigned markets in the assigned region. This position requires strong sales systems knowledge, excellent communication skills, and a customer service mindset.
This specialist will work independently while aligning with Team Leads, GMs, and sales SVPs to maintain consistent support methodology across the region and ensure uninterrupted 360-degree support for the sales organization.
Key Responsibilities:
* Manage the overall workflow for Valpak Clipp products, including Blue Envelope, Magazines, PlusOne, Solo, and Digital, ensuring seamless coordination from campaign setup to execution and accounts receivable.
* Provide advanced support to sellers in local account management, leveraging tools such as Salesforce CPQ, Payment System, Art systems, Launch, and others. Direct client contact may be required.
* Address sales tool and process questions from sellers, providing direct support or coordinating additional training as needed.
* Monitor Salesforce dashboards and reports to support workflow management, ensure seller compliance, and maintain visibility on KPIs such as Rep Payments, Client Agreed, Funded Leads, and New Client Commitments.
* Support quote approvals and guidance for rate card usage, sales promotions, and client-specific exceptions.
* Act as a liaison between regional sales and corporate departments to resolve issues and process change requests related to sellers, systems, or accounts.
* Manage regional product deadlines and inventory tracking, notifying sellers of potential impacts.
* Oversee A/R and collections support: monitor aging reports and payment dashboards, assist with client communications, and manage the cut list process to ensure payments are received before mailing deadlines.
* Coordinate onboarding/offboarding of sales reps and facilitate ongoing training on Valpak systems, tools, and processes.
* Support administrative tasks for the region such as sales contests, commission audits, and sales meeting prep.
* Gather, analyze, and present data at the seller, market, and regional levels using CRM systems, Excel, and Business Intelligence tools.
* Assist with special projects as assigned by sales leadership or the Lead RSA.
Requirements and Qualifications
* 3+ years of proven success in a sales support or client service role.
* Experience in print and digital advertising sales preferred.
* College degree preferred but not required.
Knowledge, Skills & Abilities
* Results-oriented self-starter with the ability to work independently in a fast-paced, accountable environment.
* Strong verbal and written communication skills with an emphasis on engagement, professionalism, and clarity.
* Naturally inquisitive with strong problem-solving skills and a proactive approach to troubleshooting.
* Proficient in Microsoft Office (Excel, Word, PowerPoint); must understand basic Excel formulas and be eager to learn more advanced features.
* Experienced in Salesforce CRM; CPQ, Case Management, and report writing knowledge preferred.
* Capable of managing multiple deadlines with urgency and attention to detail.