The Merinda Village Hotel is a beloved local pub hotel in Bowen, offering classic country hospitality, comfortable accommodation, and a versatile event space. We are now seeking an experienced and motivated General Manager to lead our team and oversee the day-to-day operations across the entire venue.
About the Role
As the General Manager, you will take responsibility for the smooth and efficient running of our accommodation, pub, and event facilities. This hands‑on leadership role is perfect for someone who thrives in a dynamic hospitality environment and enjoys building strong relationships with staff, guests, and the community.
Key Responsibilities
* Oversee and manage all venue operations, including accommodation rooms, pub/bar service, and event spaces.
* Lead, supervise, roster, train, and support staff to maintain high standards of service.
* Ensure exceptional guest experiences across all touchpoints, resolving issues promptly and professionally.
* Manage event inquiries, coordinate with clients, and help create and deliver memorable functions and events.
* Maintain operational processes, venue presentation, and compliance with safety and licensing requirements.
* Support budgeting, stock management, suppliers, and general administrative duties, with assistance from the chef and deputy manager.
* Foster a positive workplace culture focused on teamwork, accountability, and customer satisfaction.
About You
* Previous experience in hospitality management (hotel, pub, or similar environment).
* Strong leadership skills with the ability to motivate and guide staff.
* Excellent communication, problem‑solving, and organisational skills.
* Ability to multitask and remain calm under pressure.
* Experience with accommodation or event management is highly regarded.
* RSA required; RMLV or willingness to obtain immediately.
What We Offer
* A leadership role in a respected local venue with a loyal customer base.
* Opportunity to shape guest experiences and contribute to the growth of our accommodation and events.
* Supportive owners and an inclusive, community‑driven environment.
* Competitive salary package (discussed upon application).
* Immediate start available.
How to Apply
If you're a dedicated hospitality professional ready to make an impact, we'd love to hear from you.
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