Established in 1997, Country Care Group is now considered one of the largest and most respected suppliers of medical and in‑home aids for people living with disability, mobility impairments and the aged.
We are an innovation company based on family values, passionate about our people and improving the everyday lives of our customers.
We are currently seeking a Service & Delivery Specialist to join our dynamic team based in Townsville .
As the Service & Delivery Specialist, you'll be the face of our brand, making sure that healthcare equipment is delivered, installed, and demonstrated efficiently and with a smile. We're looking for someone who is all about providing top‑notch service, working well with others, and helping us keep things running smoothly in the warehouse.
A National Police Check, NDIS clearance check, Driver's licence and COVID‑19 vaccination are required for this position.
Primary Responsibilities
* Deliver excellence in customer service through all interactions with clients, suppliers, medical professionals, facilities and key stakeholders.
* Undertake correct assembly of equipment.
* Set up trial equipment.
* Undertake efficient scheduling, time management and administrative duties.
* Provide sales support and recommend products and services.
* Client liaison to co‑ordinate and organise delivery and pick‑up times.
* Documenting and reporting on delivery/product information.
* Undertake stock management duties as required.
* Undertake warehousing duties as necessary.
* Repair and service a range of healthcare equipment as required.
Qualifications
* Proven experience as a delivery driver or in a similar role.
* Excellent time management and organisational skills.
* Adhere to Australian road rules.
* Maintain a current and satisfactory police check.
* Strong communication and customer service skills.
* Knowledge of servicing and coordinating warranties and repairs.
* Ability to perform manual work – lifting items, bending, squatting, kneeling.
* Test and Tag licence – if not held a willingness to obtain.
* Strong problem‑solving skills and attention to detail.
Benefits
* Discounted Health Insurance
* Join a supportive team with long‑term career potential.
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