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An exciting 12-month daily rate contract opportunity is available for a Digital Project Manager to lead a major omni-channel transformation program, delivering Salesforce Service Cloud, Voice, and online customer experience uplift across a large, high-volume environment. You'll drive the delivery of an integrated customer service platform covering voice, email, SMS, AI-driven workflows, and automation while coordinating cross-functional teams, partners, and business stakeholders. This is a highly visible, business-critical role focused on enhancing service performance, modernising telephony, and enabling future-state digital service capabilities.
What you'll do
* Lead end-to-end delivery of a digital and voice transformation and online Market Place program across multiple teams
* Manage implementation of Salesforce Service Cloud, Voice, and omni-channel capabilities
* Coordinate solution design, build, UAT, training, go-live and hypercare activities
* Partner with technology, business operations, change, and enablement teams
* Oversee project timelines, budgets, risks, reporting and governance
* Lead vendor engagement across Salesforce, telephony, AI, and integration partners
* Drive change adoption through communication, training alignment, and stakeholder management
* Ensure seamless rollout of digital channels, automation and AI-powered service enhancements
What you'll need
* Proven experience as a Digital Project Manager delivering complex enterprise projects
* Background managing Salesforce or large CRM implementations (Service Cloud preferred)
* Experience leading telephony, voice, or contact centre transformation programs
* Strong project governance, planning, RAID management and stakeholder communication skills
* Ability to coordinate technical, business and vendor delivery streams
* Experience managing change, training and adoption activities in fast-paced environments
* Understanding of omni-channel service, AI-assisted workflows, or customer operations highly desirable
* Confident communicator with excellent facilitation, presentation and reporting abilities
The perks
* Lead a major digital uplift with enterprise visibility
* Hands‐on ownership of a transformative, multi‐stream program
* Hybrid working with a supportive delivery and change team
* Opportunity to shape a modernised, AI‐enabled service experience
What's next
Apply Now Or Reach Out To
Elton Kelly
Principal Consultant, Natural Selection Group
M: 0405 294 375
E: elton.kelly@naturalselectiongroup.com.au
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