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An exciting 12-month daily rate contract opportunity is available for a Digital Project Manager to lead a major omni-channel transformation program, delivering Salesforce Service Cloud, Voice, and online customer experience uplift across a large, high-volume environment.
You'll drive the delivery of an integrated customer service platform covering voice, email, SMS, AI-driven workflows, and automation while coordinating cross-functional teams, partners, and business stakeholders.
This is a highly visible, business-critical role focused on enhancing service performance, modernising telephony, and enabling future-state digital service capabilities.
What you'll do
Lead end-to-end delivery of a digital and voice transformation and online Market Place program across multiple teams
Manage implementation of Salesforce Service Cloud, Voice, and omni-channel capabilities
Coordinate solution design, build, UAT, training, go-live and hypercare activities
Partner with technology, business operations, change, and enablement teams
Oversee project timelines, budgets, risks, reporting and governance
Lead vendor engagement across Salesforce, telephony, AI, and integration partners
Drive change adoption through communication, training alignment, and stakeholder management
Ensure seamless rollout of digital channels, automation and AI-powered service enhancements
What you'll need
Proven experience as a Digital Project Manager delivering complex enterprise projects
Background managing Salesforce or large CRM implementations (Service Cloud preferred)
Experience leading telephony, voice, or contact centre transformation programs
Strong project governance, planning, RAID management and stakeholder communication skills
Ability to coordinate technical, business and vendor delivery streams
Experience managing change, training and adoption activities in fast-paced environments
Understanding of omni-channel service, AI-assisted workflows, or customer operations highly desirable
Confident communicator with excellent facilitation, presentation and reporting abilities
The perks
Lead a major digital uplift with enterprise visibility
Hands-on ownership of a transformative, multi-stream program
Hybrid working with a supportive delivery and change team
Opportunity to shape a modernised, AI-enabled service experience
What's next
Apply Now Or Reach Out To
Elton Kelly
Principal Consultant, Natural Selection Group
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