Operational Excellence Lead
We're seeking a seasoned professional to spearhead process optimization and drive transformative change across our Home Support Operations. As an Operational Excellence Lead, you'll apply your expertise in analytical rigour and collaborative leadership to deliver improvements that enhance customer experience, compliance, and service performance.
* Partner with cross-functional teams to implement operational changes aligned with strategic goals.
* Lead process optimization initiatives to boost efficiency, reduce costs, and elevate customer experience.
* Define, monitor, and analyse performance metrics, driving continuous improvement.
* Champion change management efforts, embedding transformation projects with a focus on outcomes and accountability.
What You'll Need
* Bachelor's degree in business administration, operations management, engineering, or related field.
* Professional certification in process improvement methodologies (Lean Six Sigma Green/Black Belt, PMP, or equivalent).
* Minimum 5 years' experience in operations management, business improvement, or process optimization.
* Proven success in leading transformational change and cross-functional improvement initiatives.
What We Offer
* Career development opportunities with in-house upskilling and external learning programs.
* Friendly and inclusive culture supporting diversity and employee wellbeing.
* Free on-site flu vaccination program.
* Financial advice for preferred superannuation suppliers.
* Wellbeing program including free employee assistance program.