We are seeking an experienced IT Support Engineer to join our team.
Job Summary
The IT Support Engineer will provide technical assistance and support to our clients, ensuring they have a seamless experience with our cloud computing solutions.
About the Role
This is a challenging and rewarding role that requires strong problem-solving skills, attention to detail, and excellent communication skills.
The successful candidate will be responsible for:
* Providing technical support to clients via phone, email, and on-site visits
* Troubleshooting and resolving software and hardware issues
* Performing system maintenance tasks, including updates and patches
* Maintaining accurate records of incidents and resolutions
* Collaborating with other teams to ensure smooth operations
Requirements
To be successful in this role, you will need:
* Proficiency in M365 tools (Teams, SharePoint Online, Exchange Online)
* Demonstrate network support skills (DNS, DHCP, switches, routers, VPNs)
* Excellent troubleshooting and problem-solving skills
* Able to work effectively in a team environment
* Strong time management and prioritization skills
Benefits
This role offers:
* A competitive salary
* Ongoing training and development opportunities
* A dynamic and supportive work environment
What We Offer
We offer a range of benefits to our employees, including:
* A comprehensive training program
* A positive and inclusive work culture
* Opportunities for career growth and advancement