We are looking for a passionate Systems Engineering Manager ready to solve the world's most complex technical challenges through innovative cloud computing solutions. The ideal candidate will combine technical expertise with strong leadership abilities to drive innovation and operational excellence when designing, implementing, and maintaining solutions.Amazon Route 53 is a highly available and scalable Domain Name System (DNS) service offered by Amazon Web Services. We operate in over 50 locations worldwide and provide advanced functionality such as latency-based routing (LBR), Private DNS, Geo DNS routing, DNS failover, and integration with a number of AWS services. On top of that, we offer fast change propagation with a 100% availability SLA. We are building some of the largest and most complex distributed systems in the world, and we need adaptable people to help us implement and operate them.The Systems Engineering Manager will be focused on leading a team of engineers to help ensure Route 53 maintains a 100% availability SLA. Additionally, you will be leading the team to build and deliver Route 53 features to ensure our customers continue to have the best experience possible.This position can be based at our Sydney or Melbourne office locations.Key job responsibilities- Drive continuous improvement from disparate data through tooling and automation.- Identify outcomes, design project plans, and drive the right actions to build the technical acumen on the team.- Collaborate and learn from world-class leaders to meet world-class challenges, every day.- Hire, train, and grow new AWS engineers.- Drive root cause analyses, in collaboration with software development teams, as well as influencing local development to improve operational performance.- Report on the health of these services at an executive level.- Meet with internal and external customers to develop relationships and clarify requirements and roadmap- Work in an environment where operational excellence is truly the first priority, and where the degree of automation is above barHold or be able to attain an Australian Government Security Vetting Agency clearance (see https://www.agsva.gov.au/applicants/eligibility-and-suitability)A day in the lifeIt’s always Day 1 at Amazon. On a typical day, a Route 53 Systems Engineer Manager drives the technical direction for the team, manages projects, and works to ensure engineers are set up for success. The most exciting part of this role is seeing the team build and deliver the latest Route 53 features and software releases for our air-gapped customers.About the teamAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureAWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.* 7+ years of relevant hands-on systems engineering and administrative experience in networking, storage, operating systems* 3+ years experience managing a team responsible for the leading the delivery of large-scale systems focused on managing the infrastructure layer of the technology stack in an Agile environment.* 3+ years as the systems engineering and operations leader operating in a 24x7 environment* Experience building tools and/or services with Java, Python or Perl* Leading development life cycle processes and best practices, especially in the areas of deployment automation and monitoring* Experience with distributed systems at scale* Strong verbal and written communication skills and demonstrated technical leadership* Knowledge of DNS or infrastructure equivalent.Acknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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