Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a "must" destination for locals or travellers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone.
As the Porter/Valet at Mondrian Gold Coast, you'll be the ultimate connector, ensuring our guests and residents experience the very best of luxury living. From personalised recommendations to seamless service, you'll be the go-to expert for creating unforgettable moments. Whether it's securing exclusive reservations, coordinating bespoke experiences, or simply adding a touch of magic to every interaction, you'll bring passion, precision, and personality to the role.
THE ROLE
* Daily concierge desk operations including inventory controls and adherence to service protocols
* Uphold the Mondrian luxury service standards
* Provide warm welcome to guests and visitors, assist with valet parking, luggage storage, delivery and retrieval
* Provide guest and owner requests and enhance service offerings
* Address and resolve guest and owner inquiries or issues promptly, ensuring a positive experience and maintaining high service quality
THE REQUIREMENTS
* Previous experience in a similar guest service/concierge role in a luxury environment
* Opera Cloud Experience is desirable
* Strong leadership, communication, and problem-solving skills, with a proactive and solution-oriented approach
* Valid Australian Driver's License
* Ability to work various shifts including evenings, weekends and public holidays
WHY JOIN US
* A first point of contact role in one of Gold Coast's most recognisable hotels
* Global Hotel and F&B Discounts
* Long-term stability and genuine progression opportunities within the company
* A professional, high-standard culture built on teamwork and respect
Join our cultural precinct of imaginative spaces that reflect sun, sand and surf enveloped around dynamic dining, entertainment, a cutting-edge spa with a world-class edge. APPLY NOW!