Be the friendly face that helps every patient start their journey with confidence.Renumeration: $32.30 - $33.37 per hour + Superannuation + Salary PackagingLocation: John Hunter Hospital, NewcastleEmployment Type: Temporary Part Time (May 2025 - January 2026)Position Classification: Administration Officer Level 2Hours Per Week: 16 hours per weekRequisition ID: REQ570128Closing Date: Thursday, 15th May 2025About The RoleWe are seeking a committed and customer-focused individual to join our team as an Afternoon Shift Clerk for the Same Day/Day of Surgery department.Your Role Will InvolveDelivering exceptional customer service as the primary point of contact, addressing enquiries via telephone, email, and in-person interactions with professionalism and courtesy.Providing administrative support to the Same Day/Day of Surgery team.Establishing and fostering positive working relationships with staff across all levels of the organisation to support and achieve collective goals.Demonstrating adaptability to shifting priorities and the ability to work both independently and collaboratively.Applying proficiency in electronic systems and computer software to complete tasks accurately and efficiently.Effectively prioritising workload and performing responsibilities with a high degree of accuracy and accountability.Key Skills For This RoleAdaptability to shifting priorities and the capacity to work both independently and collaboratively are essential. Proficiency in electronic systems and computer software is required to ensure successful job outcomes, alongside the ability to prioritise your workload effectively and carry out responsibilities with high accuracy and responsibility.Shift DetailsMonday & Tuesday, 1200–2030Supported by the Administration Manager of Surgical Services.Where You’ll Be WorkingJohn Hunter Hospital is a leading healthcare and innovation hub, providing services to communities across the Hunter, New England, and North Coast regions. This role is based within the Surgical Services Department, a dynamic and fast-paced environment supporting 15 operating theatres. Specialties include:Orthopaedics, Multi-Trauma, Obstetrics, Gynaecology, Head & Neck, Vascular, Angiography, Neurosurgery, Cardiothoracic, ENT, and General Surgery.About YouThe successful candidate will demonstrate:Strong planning, prioritising, and organisational skills to achieve work outcomes.\High attention to detail and accuracy across a range of systems and administrative processes.Effective listening and questioning skills, especially in a customer service setting.Ability to work both autonomously and as part of a team.Confidence using a variety of electronic systems and software tools.Support/TrainingThe successful applicant will receive comprehensive support through an induction and training program, which includes both face-to-face and online training, along with mentorship to facilitate a smooth transition into the role. We ideally would like to roster 2 weeks of training to begin with. Additionally, employees have access to career development opportunities, which support their continuous learning and advancement within the organisation.Join a team where your support makes a difference—every shift, every smile.What We Can Offer YouAt Hunter New England Health, enjoy a career where you're challenged by interesting work and surrounded by spectacular locations. You'll contribute to the team enriching health in millions of ways every day.On Top Of This We Also Offer4 weeks annual leave (pro-rata for part time employees)Paid parental leave (for eligible employees) - giving you the opportunity for true Worklife balanceSalary packaging options - up to $11,600 plus novated leasingFitness Passport for health and well-being - discounted gym options for you and your familyEmployee Assistance Program (EAP) for staff and family membersOpportunity to work and collaborate with a range of non-clinical and clinical professionalsInformation For Your ApplicationClick here for the Position DescriptionFind out more about applying for this positionFor role related queries or questions contact Sabrina Knight on Sabrina.Knight@health.nsw.gov.auApplicants will be assessed against the essential requirements and selection criteria contained within the position description (link above). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp .We strongly encourage applicants who identify as being Aboriginal and/or Torres Strait Islander to apply.This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply.If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact Rebecca.Caldwell@health.nsw.gov.au for confidential support to ensure an equitable, barrier-free application process.To be eligible for employment in this position you must be an Australian Citizen, or permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport, or hold an appropriate visa that allows you to live and work in Australia. Employment of a temporary visa holder will only be offered in line with the conditions and expiry date of your visa.Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23.Hunter New England Health employees may be eligible for a range of benefitssuch as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.Connect with us on FacebookandLinkedIn!
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