Eligibility
: Open to Everyone
Role Highlights
1. Work collaboratively and engage with stakeholders
2. Contribute to the health and wellbeing of our employees
3. Flexible working arrangements available
Role Details
The Claims Manager is a role within Human Resources,Wellbeing and Safety and is accountable to the Manager, CareerSupport for:
• Providing a comprehensive workers compensation claimsmanagement service in accordance with the Workers Rehabilitationand Compensation Act and WorkCover Performance Standards forSelf-insured Employers.
• Applying early intervention measures in response to workerscompensation claims.
• Consulting with relevant stakeholders involved in the injurymanagement process.
• Addressing performance/system requirements and maximisingthe return to work of injured staff.
Key outcomes and accountabilities:
1. Support staff injured at work to recover and return safely towork.
2. Determine claim entitlements and approve rehabilitation serviceswithin prescribed timeframes or take appropriate alternativeaction.
3. Promptly assess and respond to information received regardingpending or actual claims and seek further information if requiredand where necessary, initiate meetings / case conferences to managebarriers/issues when they are presented.
4. Liaise with staff, line manager, external agencies, counsel,solicitors, union representatives and other individuals relative toDHS’ claim management responsibilities.
5. Manage allocated claims in accordance with the legislation,regulations, codes of practice and departmental/governmentrequirements and procedures.
6. Recommend appropriate levels of lump sum payments andredemptions.
7. Represent the department at Workers’ Compensation Tribunalhearings and conciliation conferences and attend meetings/caseconferences as required.
8. Meet performance and system standards in accordance with thelegislation, public sector requirements and WorkCover PerformanceStandards for Self-Insurers.
Note: Any other responsibilities in line with the classificationlevel of the role as assigned by Line Manager and/or theDepartment. The responsibilities as specified above may be alteredin accordance with the changing requirements of therole.
Special Conditions
National Police Check required.
Desirable: Must be a certified Return to Work Coordinator (as perthe Return-to-Work Act 2014)
About the Business
People and Performance provides critical businesssupport services across the department, including Communicationsand Engagement, Organisational Development and Learning, HumanResources, Wellbeing and Safety, Business Improvement andTechnology, and the Incident Management Unit. People andPerformance is committed to enabling a productive and effectiveworkforce by supporting and valuing our staff and contributing to apositive workplace culture.
Role Status: Ongoing
Salary Range: $83,273-92,614 (ASO5)
Location: Adelaide
Enquries: Kylie Raab, 0423 974 071 Email: kylie.raab@sa.gov.au