Senior Implementation Specialist Role
We are looking for a highly skilled and experienced Senior Implementation Specialist to join our team. This role will be responsible for leading the coordination and management of activities throughout the onboarding journey, ensuring customers are set up for success.
About the Role
This is an exciting opportunity for someone who is passionate about optimizing processes and creating exceptional customer experiences. As a Senior Implementation Support Specialist, you will have deep expertise in Business-to-Business (B2B) environments, be commercially minded, and possess exceptional analytical and problem-solving skills.
* Minimum 5 years' experience within B2B, B2G or B2E environments, working in large and complex business environments.
* Solid working knowledge of the principles of key systems such as Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), websites, etc.
* Ability to build relationships, communicating and negotiating cross-functionally and at all levels.
* A clear record of delivering tangible results in deadline-driven environments.
You will play a key role in onboarding new corporate, government, and education clients, guiding them through everything from pre-sales and implementation to providing post-go-live hypercare support, ensuring a seamless experience every step of the way.
Key Responsibilities
* Lead the coordination and management of activities throughout the onboarding journey, including the delegation of tasks where appropriate.
* Collaborate with the Business Sales team to ensure a seamless and efficient handover of new customers from implementation to onboarding.
* Spearhead continuous improvement initiatives aimed at modernizing and streamlining the customer onboarding process, making it faster, simpler, and more impactful.
What We Offer
We offer excellent flexibility between working in our office and working from home in a hybrid working arrangement. Our team represents the communities we serve, and we proudly commit to providing a safe and supportive work environment for everyone.
Our inclusive culture includes flexible working arrangements, ongoing training and development opportunities, generous discounts at partner businesses, and industry-leading Growing Families policy. We actively encourage applications from diverse candidates.