* NV1 Clearance Required
* Sydney, NSW
* 6 + 6 Month Contract
Our client, a large Federal Government Department responsible for preventing, detecting and responding to criminal abuse of the financial system are looking for a Service Desk Analyst.
Duties of the Service Desk Analyst:
* Providing high-quality onsite and remote IT support, ensuring timely resolution of tickets for all staff, including support for Senior Executives.
* Managing and actioning service requests and incidents in alignment with established ITIL processes, maintaining clear communication with stakeholders and delivering excellent customer service.
* Administering core systems, user accounts, permissions, and network resources in accordance with organisational policies and security requirements.
* Working collaboratively with team members, platform teams, and external vendors to support the delivery of IT services.
Skills and Experience Required:
* Demonstrated technical expertise solving problems in a modern Microsoft end-user environment
* Active Directory and Azure Active Directory (Entra ID)
* Hardware including Microsoft Surface Pro, Apple iPhones, Cisco Videoconferencing and MFDs, Microsoft 365, Office Apps and Exchange online.
* Basic Network Troubleshooting (VPN, LAN)
* ITSM tools (e.g. Jira, ServiceNow)
How to Apply
For a copy of the full job description, including the application instructions, please get in touch with Alex at Recruitment Hive by clicking the Quick Apply button. Alternatively, you can reach Alex on (02) 6299 1*** to discuss further.
Please note that applications close on 1st May 2026 at 11am. Recruitment Hive welcome late applications to be considered for future opportunities.
JOB ID: AR: 668439 – LH-06238
We Value Diversity
The Recruitment Hive is a proud Equal Opportunity Employer. We recognise the value of diverse perspectives and experience and are committed to an inclusive workplace where everyone feels valued and respected for who they are. We encourage people of all backgrounds and abilities, including individuals with disability, Indigenous Australians, veterans, and others, to express their interest in this role.
If you would like a confidential conversation regarding this opportunity or should you require any support or reasonable adjustments throughout the recruitment process, please contact Alex Robson via (02) 6299 1*** or ****@recruitmenthive.com.au