Application Support Lead with Telecom Domain ExperienceInfosys Sydney, New South Wales, AustraliaJoin or sign in to find your next jobJoin to apply for the Application Support Lead with Telecom Domain Experience role at InfosysApplication Support Lead with Telecom Domain ExperienceInfosys Sydney, New South Wales, Australia4 days ago Be among the first 25 applicantsJoin to apply for the Application Support Lead with Telecom Domain Experience role at InfosysJob DescriptionAbout UsInfosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.Location – SydneySalary Range: 90243-98861 AUD Annual GrossPlease Note:- The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes.Short Description –We are looking for an Application Support Lead with overall 8+ years of industry experience. The candidate should have extensive work experience in Telecom OSS domain, good understanding of Assurance and/or Fulfillment spaces.Roles and ResponsibilitiesLead a team of ~10 members in providing L1/L2 support for telecom network applications.Provide technical guidance to team members for delivering new product features.Manage stakeholder relationships and communicate effectively with customers.Handle major incident management, ensuring timely resolution and effective communication.Provide regular weekly and monthly reports on support activities, performance metrics, and improvement initiatives.Conduct weekly and monthly status meetings to review team performance and progress on ongoing issues.Manage and troubleshoot applications including DNS, DHCP, Radius and in-house applications (primarily built in Perl and Python).Oversee and support multiple databases, ensuring their optimal performance and availability.Implement and drive service improvement initiatives to enhance support processes.Perform problem management to identify and address recurring issuesSkills /CompetenciesProven experience in leading a support team of approximately 5+ members and driving service improvement initiatives.Strong stakeholder management and customer communication skills.Experience in major incident management and problem management.Experience in supporting telecom network-related applications, with at least 1-year onsite experience.Proficiency in application (Linux based) and database support.Exposure to Perl, Python, Java based applications, DevOps Tools, Kubernetes, Rancher, Grafana, DNS, DHCP, WebMail, Database and Application clusters, Airflow, Ansible etc.Experience with weekly and monthly reporting and running status meetings with customer stakeholders.Telecom OSS Domain experience (3+ years)Excellent customer interfacing skills.Excellent written and verbal communication skills.Strong attention to detail and outstanding analytical and Problem-solving skills.Preferred QualificationsExperience in Python/Perl developmentHands-on experience writing PL/SQL, UNIX Shell scripting, Git & JenkinsKnowledge of other containerization technologies (e.g., Docker).Experience with other database systems (e.g., MySQL).Familiarity with monitoring and logging tools (e.g., Prometheus).Experience with cloud platforms (e.g., AWS, Azure, GCP).Understanding of telecom protocols and architectures.At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infosys_ta@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Infosys by 2xGet notified about new Application Support Lead jobs in Sydney, New South Wales, Australia.AVP : FX Applications Support Senior Analyst (Hybrid)Sydney, New South Wales, Australia 2 months agoSydney, New South Wales, Australia 2 weeks agoMillers Point, New South Wales, Australia 23 minutes agoCredit Risk - Applications Support Sr Analyst - C12 - SYDNEYSydney, New South Wales, Australia 2 weeks agoSenior Manager, Data & Analytics TechnologySydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 4 weeks agoSenior SAP EAM Solution Architect – S/4HANASydney, New South Wales, Australia 3 days agoOWA Asia-Pacific Corporate Strategy LeadSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 2 weeks agoSenior Manager | Quality & Risk - IndependenceApplications Support Sr Analyst - C12 - SYDNEYSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 weeks agoTechnical Support Specialist Exec SupportSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 3 days agoMastercard Australia - Platform Engineering - Expression of Interest-R-224596St Leonards, New South Wales, Australia 20 hours agoNorth Ryde, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 21 hours agoSydney, New South Wales, Australia 2 days agoCourse Coordinator - Masters of Social WorkSurry Hills, New South Wales, Australia 3 weeks agoParramatta, New South Wales, Australia A$80.00-A$120.00 3 weeks agoApplications Specialist - EcoStruxure Automation Expert (EAE), Pacific ZoneMacquarie Park, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 3 days agoNorth Sydney, New South Wales, Australia 1 day agoWe’re unlocking community knowledge in a new way. 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