Qualifications
* Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
* Hands‐on experience with Windows/Linux/Mac OS environments
* Good understanding of computer systems, mobile devices and other tech products
* Ability to diagnose and troubleshoot basic technical issues
* Familiarity with remote desktop applications and help desk software.
* Excellent problem‐solving and communication skills
* Ability to provide step‐by‐step technical help, both written and verbal
* BS degree in Information Technology, Computer Science or relevant field
* Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
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