Community Focused Role
You might not have heard about our dynamic business with a culture of creating community. Once you take a look into our fast-growing portfolio of lifestyle communities and holiday parks across key urban and coastal markets, you'll be surprised by all the opportunities you'll find.
About Us
We are a leading property group that owns, operates, and develops a range of accommodation options and amenities.
About the Location
Located in Ulladulla, surrounded by native Aussie bushland and nestled near Racecourse Beach and Burrill Lake, we offer a range of services and activities.
About the Job
We are looking for a Guest Experience Officer to join our team. This role will be critical in supporting a seamless front-of-house experience, ensuring positive and engaging interactions with our guests.
Responsibilities
* Welcome every guest to Ingenia Holidays, explaining the park/resort, surrounding area, guest facilities, and park activities.
* Actively sell and promote Ingenia Holidays as the ideal holiday destination by sharing the unique story of your location.
* Direct guest check-in and check-out and attend to general receptionist duties following correct procedures.
* Ensure high-level customer service is maintained at all times.
* Contact staff when residents/guests report problems.
About You
As a successful candidate, you should possess:
* Exceptional customer service skills.
* Previous experience in a similar role/industry.
* Computer literacy using Microsoft Suite and booking software.
* Passionate about the tourism industry with a strong sales ability.
* Team player, strong attention to detail, and well-organized worker.