Overview
You're a passionate customer service professional
We are enhancing the financial wellbeing for our customers
Together we're delivering outstanding customer experiences
You will be joining one of our Multi-Channel Branches!
What is a Multi-Channel Branch?
Monday, Wednesday and Friday: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.
Tuesday and Thursday: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.
Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.
Responsibilities
* Assist customers with general banking transactions, answering questions and queries
* Build a personal connection with customers through meaningful conversations face to face and through our direct channels
* Work with customers to use our in-branch technology and digital banking options
* Complete Financial Health Checks to assess customers' financial needs
* Process applications for personal loans, credit cards and associated products
* Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
* Be provided with continuous training and development to support your career aspirations
Qualifications
* We're interested in hearing from people who have:
* A passion for delivering outstanding customer service with every interaction
* The ability to have great conversations and confidence to ask challenging questions
* Problem solving attitude and curiosity in finding the right solutions
* An open approach to learning new things and goal oriented
* An ability to work collaboratively as a team to deliver a seamless customer experience
Additional information
Don't wait, apply today!
Aboriginal &/or Torres Strait Islander people encouraged to apply
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