Company Description
Discover the Sofitel Sydney Darling Harbour
Sofitel Sydney Darling Harbour welcomes guests into a world of luxury blending French Art de Vivre and local culture. The Flagship hotel boasts 590 rooms and suites, four vibrant bars and restaurants, a stunning, award winning outdoor infinity pool, state of the art gym overlooking the city skyline, exclusive top floor Executive Lounge and our well renowned luxurious spa.
Outstanding people make it all happen and we are committed to creating an energising, rewarding and exciting work environment. Become part of a culture that is dedicated to executing exceptional luxury experiences for our guests.
Inspiration, Recognition & Reward
As a valued member of our team, you will be immersed in a world of exceptional privileges and bespoke rewards. Enjoy unparalleled access to exclusive industry benefits across a global portfolio of luxury accommodation, fine dining, and curated lifestyle experiences. Indulge in daily privileges such as artisan coffee at a preferred rate and a specially crafted Ambassador dining menu, designed to elevate your everyday. To support your continued growth, we offer a distinguished learning platform—an elegant fusion of expert knowledge and tailored development—ensuring you flourish in a culture that celebrates excellence, sophistication, and personal ambition.
Job Description
* Be available to personally assist guests and respond promptly to their requirements in line with Sofitel Luxury service expectations.
* Ensure personalised, efficient, luxury service is provided to all guests.
* Embrace the service culture of Butler service.
* To provide warm, welcoming service without compromise to all guests.
* Work cohesively as a team member.
* Report to the supervisor at all times during the rostered shift and complete all duties assigned by the supervisors and team leaders.
* To initiate contact with hotel guests to offer individual services and to ensure guest satisfaction. ·
* Concierge services within the Club Millesime
* Liaise with Chef/Kitchen brigade to ensure service times are adhered to.
* Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance, ensure items are announced.
* Ensure all Food & Beverage is served according to Club Millesime standards and exceeds the expectations of our guests.
* Ensure the presentation of Food & Beverage within Club Millesime is of a high, luxury service standard.
* Maintain product knowledge of all menus and wine lists in order to advise and make recommendations to guests.
* Ensure you have a good understanding of allergens and dietary requirements.
* Keep tables and service areas clean and tidy.
* Ensure all mis-en-place is completed prior to guests’ arriving.
* Carry out any additional duties as requested by the Club Millesime Manager and designated Club Millesime leaders.
* Be available to personally assist guests and respond promptly to their requirements in line with Sofitel Luxury service expectations.
Qualifications
* Holds a current Responsible Service of Alcohol Certificate.
* Ability to work a rotating roster including weekends & public holidays.
* Highly motivated with excellent attention to detail.
* Experience within a similar role.
* Strong communication skills.
* Always display a professional appearance, representing our Sofitel brand.
Additional Information
If you share our passion for hospitality, service excellence, innovation and drive, we would love to hear from you!
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
Please note that full Australian Working Rights are required for this role.
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