CARE isn't just in our name - it's how we work, every day.
At Sunshine Coast Haematology and Oncology Clinic (SCHOC), we are a well‐established, patient‐focused centre committed to delivering compassionate, high‐quality care in a supportive and patient‐centred environment.
We are seeking a dedicated Administration Manager to lead and support our medical administration team in Buderim.
This is a permanent part‐time opportunity (0.8 FTE / 4 days per week, negotiable) and represents an exciting chance to step into a pivotal leadership role within a specialist clinical environment. Reporting to the Centre Manager, the role involves the day‐to‐day running of our administration function and leading a dedicated team of Medical Receptionists.
What's Involved
As Admin Manager, you will oversee the smooth running of our administration operations, including:
* Oversee daily administrative operations including reception, scheduling, and patient accounts
* Lead, support, and develop a team of Medical Receptionists, fostering a collaborative and high‐performing environment
* Prepare and manage staff rosters to ensure adequate coverage across the week
* Support recruitment, onboarding, and ongoing training of administration staff
* Oversee billing processes (Medicare, DVA, private health) ensuring accuracy and efficiency
* Manage patient queries, escalations, and complaints with professionalism and care
* Monitor workflows and identify opportunities to improve efficiency and patient experience
* Partner with the Centre Manager on reporting, operations, and continuous improvements
* Ensure compliance with healthcare regulations and internal policies
Who You Are
* Healthcare administration professional with demonstrated leadership experience
* Empathetic, patient‐focused, and supportive in every interaction
* A confident people manager who can build, support, and develop a high‐performing team
* Highly organised, with the ability to manage competing priorities in a busy clinical setting
* Strong communicator, comfortable working with clinicians, staff, and external stakeholders
* Solutions‐focused, with the ability to identify issues and implement practical improvement
* Familiarity with Medicare and private health processes is desirable
What You Bring
* Previous experience in an administration management or supervisory role within a medical or specialist practice
* Strong knowledge of medical billing, including Medicare and private health processes
* Experience with rostering, workflow coordination, and team management
* High attention to detail in data entry, reporting, and patient record management
* Experience with practice management systems (oncology or specialist systems advantageous)
* Exposure to clinical trials administration (highly regarded)
What We Offer
* 5 weeks annual leave (pro‐rate)
* A collaborative and supportive work environment
* Access to professional development programmes, including monthly lunch & learn sessions
* Be part of a close‐knit team focused on delivering high‐quality care
* Opportunities for leadership in projects that enhance quality and efficiency
* 24/7 Access to Employee Assistance Program
All applicants must comply with the relevant State Health Policy Directive, with immunisation and screening requirements based on role risk. CCA follows this to protect patients, staff, and visitors, especially immunocompromised individuals, from vaccine‐preventable diseases.
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