Take on a key role as Senior School Operations Officer, providing strategic advice and managing customer enquiries and complaints.
Join the Darling Downs South West Region team and contribute to the success of school and regional operations.
About the Department of Education
Working for the Queensland Department of Education means joining an organisation that values its people and promotes leadership and innovation. Be part of an environment that respects professionalism and diversity, offers training and development opportunities and embraces flexible careers and work-life balance. Find out more about working with us ( ).
About the Role
As the Senior School Operations Officer, you will:
* Offer high-level advice to Principals, the Principal Advisor Regional Services, and regional staff on legal, policy, and procedural matters.
* Oversee customer enquiries and complaints, ensuring compliance with the Department's Customer Complaints Management policy and procedures.
* Draft timely and accurate briefings, submissions, and responses for senior stakeholders, including the Minister and Director-General.
* Build the capacity of Principals and regional staff to implement quality systems for complaints management and communication.
* Enhance administrative systems, processes, and communication channels to deliver high-quality services and outcomes.
Interested? To Apply:
* Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history)
* Attach a 2-page written statement in response to the attached role description.
We welcome all applicants to share any support needed to ensure our recruitment process is inclusive. Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.