Job Overview
As a vital member of our team, you will play a crucial role in delivering an exceptional donor experience at our Donor Mobile Unit or centre.
* You will greet and interview potential donors, assess their eligibility, and create a positive experience for them.
* A comprehensive training program is provided, and we are looking for individuals with excellent customer-facing skills, a genuine passion for delivering great service, and the motivation to learn about collecting blood and biological products.
A typical day on the Mobile Donor Unit could involve:
* Greeting and interviewing donors to understand their suitability to donate
* Creating a welcoming environment and assisting donors throughout their donation process
* Conducting routine blood pressure and haemoglobin tests
* Setting up machines and equipment for collection
* Inserting and removing needles safely to collect whole blood, plasma, and platelets
* Monitoring donors post-donation and supporting them with rebooking their next appointment
* Working collaboratively to achieve collection targets
About the Role
This is a fantastic opportunity for someone who has a strong customer service background and is passionate about delivering exceptional results. If you are enthusiastic, motivated, and enjoy working in a fast-paced environment, we would love to hear from you.
Key Responsibilities
* Interview potential donors to assess their suitability to donate
* Create a positive experience for donors throughout the donation process
* Conduct routine blood pressure and haemoglobin tests
* Set up machines and equipment for collection
* Collect whole blood, plasma, and platelets safely and efficiently
* Monitor donors post-donation and support them with rebooking their next appointment
* Work collaboratively to achieve collection targets
About Us
We are committed to helping you build a fulfilling career with us. Our purpose is simple: life-giving donations, for life-changing outcomes. We are dedicated to making a difference in people's lives and are passionate about delivering exceptional service.