We are seeking a dedicated Service Technician to join our team in Melbourne.
This hands-on position is essential for ensuring the timely completion of service projects, providing exceptional product support, and maximising the revenue of our service department.
You will play a crucial role in delivering quality repairs and maintaining high levels of customer satisfaction.
About the Role:
* Conduct maintenance, repairs, and servicing of both customer and rental equipment while managing maintenance schedules and maintaining accurate service records.
* Initiate and receive communication with customers regarding equipment maintenance and repairs, both in-house and on-site.
* Provide over-the-phone troubleshooting assistance to customers.
* Coordinate and attend repair and maintenance work at various job sites.
* Offer hands-on assistance and demonstrations for the sales team as needed.
* Manage the check-in/check-out process of rental equipment and prepare it for dispatch.
* Assist with warehouse operations and coordinate industrial equipment deliveries.
* Inspect returned rental equipment and complete job cards.
* Perform basic fabrication and repairs as required.
* Accurately enter data into our system as needed.
About You:
* Minimum of 2 years in a similar role with a proven track record.
* Strong understanding of mechanical systems, with experience in hydraulics and pneumatics being highly desirable.
* Competence in using maintenance and repair tools.
* Strong analytical skills and the ability to troubleshoot effectively.
* A commitment to providing excellent customer service.
* Ability to work both independently and collaboratively within a team.
* Proficient in Microsoft Office and other relevant software.
* Valid Australian driver's license is required.
* Forklift license is desirable.
Benefits:
* Base salary + super + bonuses + Uniform + Company Vehicle provided
* Exceptional opportunity to become an integral member of a well-established and successful company.
* Opportunities to work nationally across business units.
* Wellness perks such as free flu vaccinations, and access to our Employee Assistance Program (EAP).