IT Desktop Support Analyst – Light & Wonder
We are currently seeking an IT Desktop Support Analyst with at least 3+ years' experience to join our Light & Wonder Information Technology team based in our Silverwater Office. The position is a full-time permanent role in a hybrid working environment.
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Duties and Responsibilities
* Support and troubleshoot IT problems with hardware, software, and business application issues
* Escalate problems to appropriate resource and follow up to ensure resolution to customer satisfaction
* Review and update knowledge base articles regularly
* Provide first‑line technical support for business applications
* Support hardware issues, including vendor and IT procurement management
* Assist with mobile device and endpoint deployment using MDM tools (e.g., Intune or similar)
* Deliver user training on core technologies (e.g., Microsoft 365, device onboarding)
* Maintain a thorough understanding of product methodology and functionality of systems
* Proactively identify areas for improvement in personal knowledge and seek additional training to ensure excellence in the role
Knowledge, Skills and Abilities
* Excellent troubleshooting skills
* Ability to make fast and correct decisions in a fast‑paced environment
* Strong communication and documentation skills
* Passion for technology
* Understanding of Microsoft desktop applications including Windows 10/11/MacOS and MS Office Suite
* Familiarity with mobile operating systems and cloud‑based device management
* Commitment to continuous learning and professional development
Experience, Education and Qualification
* Existing experience in a help desk / IT support role
* Qualification with formal IT certifications preferred
* Willingness to participate in upskilling initiatives and cross‑training opportunities
Workplace Health & Safety
* Actively cooperate and comply with the company's WHS Policy and Program
* Ensure compliance with safe work practices and avoid personal or others' risk
* Use and maintain equipment properly and keep the work area free of hazards
* Report all incidents, injuries and near misses promptly
* Report any hazard or accident to the supervisor or manager as soon as it becomes apparent
* Advise your manager if you lack the skills, training or equipment to perform duties safely
Seniority Level
Mid‑Senior level
Employment Type
Full-time
Job Function
Information Technology
Industries
Gambling Facilities and Casinos
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