Front Office Manager
The InterContinental brand is built on a legacy of international know-how and local insights, shaping our passion for luxury travel that spans cultures and customs.
We welcome applicants who are eager to create warm and sophisticated experiences for guests seeking a richer perspective on the world.
This leadership role requires an experienced senior hotel leader who can lead by example, work closely with the team, and develop individuals around them.
The ideal candidate will have superior leadership skills, excellent commercial acumen, and outstanding service standards, preferably in a 5-star environment.
* Superior leadership skills with the ability to engage, train, and coach a team to achieve its maximum potential.
* Exceptional attention to detail and problem-solving skills.
* Excellent commercial acumen, including forecasting, month-end reporting, and business plans.
* Outstanding service standards preferably in a 5-star environment.
* Ability to work weekends as per business demands.
* Must meet the legal requirements to live & work in Australia.
As a Front Office Manager at Intercontinental Melbourne the Rialto, you will be responsible for creating a highly customer-focused Hotel Front Office team that delivers exceptional guest service while driving revenue and upselling programs.
You will be accountable for the Hotel Front Office operations, ensuring continuous improvement and problem-solving, and maintaining a commitment to understanding processes and compliance for colleague engagement resulting in superior customer service.
This is a challenging role with lots of moving parts that will allow you to further stretch your leadership, commercial acumen, organisational skills, and exceptional guest deliverables within a high-performing environment.
We offer a competitive salary, a wide range of benefits, and a full uniform. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.
IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good, making our guests and colleagues feel welcome, cared for, recognised, and respected – wherever they are in the world.