* Permanent Opportunity
* Melbourne Based
The ideal candidate will bring hands-on technical expertise with account management, pre-sales support, and project delivery. You'll be the technical point of contact for assigned customers, ensuring systems are secure, stable, scalable, and supported within SLA, while also contributing to continuous improvement and mentoring internal teams.
Responsibilities
* Designs, builds, tests, implements maintains and optimises delivery of managed ICT services (and associated equipment), including monitoring to ensure availability and performance.
* Manages assigned customer accounts, being the key source of knowledge and capability, and providing strategic, tactical and operational solutions/support.
* Scopes and manages projects to deliver customer requirements.
* Provides advice on the customer and/or technical area of expertise.
* Provides on-call support after hours on a rostered basis.
* Contributes ideas to improve products, services, policies, processes, systems and reporting, and demonstrates willingness to try new ways of working.
Key Working Relationships:
* All Managers & Team Leaders
* Service Desk Engineers
* Senior Service Desk Engineers
* Service Delivery Manager
* Project Managers
* Customer Representatives
* Third party vendors
* Business Account Managers
* Business Development Managers
* Sales Administrators
*Required Skills:*
* Must have at least 3 years' experience in a senior technical role and a minimum of five years' experience maintaining and troubleshooting complex environments.
* Proven track record in building and developing effective client relationships.
* Strong knowledge of Microsoft Operating Systems (Server & Desktop)
* Strong knowledge of Microsoft Windows Server Roles: Active Directory Domain Services, Active Directory Certificate Services, Active Directory Federation Services, Group Policy, DNS, DHCP, File and Storage Services, Remote Desktop Services, Failover Clustering and Load Balancing
* Excellent time-management and organisational skills
* Ability to facilitate technical discussions and coordinate troubleshooting efforts
* Excellent written and verbal communication skills in both a technical and non-technical format
* Ability to develop and document procedures for technical support processes.
We are an Australian onshore services company that provides technology capability across ANZ and Asia. Our services range from day-to-day operational activities, through project delivery, to more strategic and transformational programs. At Green Light, we are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We encourage applications from all backgrounds and communities, and we are dedicated to providing a fair and accessible recruitment process for all candidates. During the recruitment process, if you require any accommodations or modifications please reach out to or call
How to apply
Click "APPLY" or contact Shilpa at or call at for a confidential discussion with Green Light Worldwide