User Services Manager Apply now Job no: ******Work type: Full TimeLocation: Homebush WestCategories: Information Technology Opportunities to make discounted purchases on a great range of products Access to Udemy an online training platform with over 5,500 courses A friendly, supportive, and flexible work environment that fosters growth and development.
As Australia's largest retailer of lifestyle products, with nearly 300 stores worldwide, Harvey Norman has been a part of almost every Australian's shopping experience.
Whether getting the latest electronic gadgets, or furnishing your first home, Harvey Norman is the place where you can shop with confidence.
About the role Reporting to the Head of IT Operations and based onsite at the corporate office in Silverwater the User Services Manager plays a pivotal role within the IT Operations team.
This position involves close collaboration with senior management and cross functional teams to ensure seamless IT engagement and exceptional support for the Harvey Norman user community.
Responsibilities Lead and mentor a team of user support staff, fostering a culture of collaboration and continuous improvement.
Manage the User Services Team responsible for end user support and infrastructure, including devices, telephony, printing, conferencing, and applications like Microsoft 365 and Workspace One.
Manage and oversee all managed service offerings that support end users, including print services, telephony and mobile device management.
Develop and enforce standards for end user equipment and lifecycle management.
Ensure delivery of reliable, scalable, and flexible end user services aligned with business requirements.
Drive vendor management, reporting, and continuous improvement initiatives for managed services.
Develop, test, and communicate new technology standards and best practices within the scope of User Services.
About you You are an experienced IT Service Management professional with strong leadership skills and relevant certifications including ITSM.
You excel driving complex projects and building strong stakeholder relationships.
Your expertise spans ITSM processes, vendor management, cybersecurity, and delivering continuous improvement initiatives.
Effective leadership experience managing end user support teams in medium to large enterprises.
A proven track record in delivering large scale, complex projects using established methodologies.
Solid understanding of cybersecurity practices and vendor/managed services management.
Technical credibility with sound judgement and decision making skills.
Exceptional written and verbal communication skills.
Experience managing vendor relationships.
Benefits Professional development and career progression.
Exposure to a diverse range of organisational design projects, enhancing your skillset and competencies.
Expand your design capabilities through immersive on the job learning and access to growth focused development opportunities.
A supportive team environment that celebrates diversity and promotes a healthy work and life balance.
Experience working with an Iconic Australian Brand with global success in NZ, Asia, and Europe.
Employee benefits including salary packaging and discounted purchases on a great range of products and services.
Next steps Apply now to be considered to join our dedicated team.
Please note that only people with the right to work in Australia should apply for this position.
Advertised: 25 Nov **** AUS Eastern Daylight Time Have we got your interest?
If you're keen to express your interest in working in a Support Office position with Harvey Norman, let us know.