Professional Recruitment Australia – Brisbane QLD
Contract, Casual/Temporary
Hybrid
9mo ago, from Professional Recruitment Australia
* 6 Month Contract
* Government Program
* Brisbane-Based (Hybrid)
A large Queensland Government program is rolling out a modern cloud-based contact centre platform and requires an experienced SeniorTest Analystto support a staged go-live running from January 2026 through to August 2026. You'll be working under an established Testing Manager within a central program team, partnering closely with technical delivery specialists to validate call flows, integrations, and end-to-end functionality as multiple business units transition to the new platform.
This is a hands‑on testing role suited to someone with experience in telephony, contact centre technology, or complex systems integration projects.
What you'll be doing
Working as part of a structured testing function, you will:
* Validate call flows, IVR menus, routing and agent‑handling logic.
* Execute end‑to‑end testing across multiple integrated components.
* Assess call clarity, latency and overall voice quality.
* Help plan and run UAT cycles with business users.
Key Deliverables
* Comprehensive test cases aligned to program requirements and user stories.
* Functional, performance and voice testing completed for each rollout phase.
* Detailed penetration testing reports (if included in scope).
* Defect logs capturing priority, impact and resolution progress.
* Regular reporting to the Testing Manager plus a final summary of overall outcomes and readiness.
What you'll bring
* Demonstrated experience as a Test Analyst or QA specialist in large, multi‑phase programs.
* Background in telephony/contact centre systems, cloud platforms or systems integration.
* Strong test documentation skills across test planning, execution and defect management.
* Ability to work closely with technical teams and business users.
* Clear communication, attention to detail and a structured, methodical approach.
Why join this program?
* Long‑term engagement across a major transformation initiative.
* Work within a highly collaborative program team.
* Opportunity to influence quality outcomes across a state‑wide platform rollout.
Apply now
to secure a role in one of Queensland's most significant upcoming technology transitions.
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