Job Summary:
The Customer Service Advocate plays a vital role in delivering exceptional customer experiences by effectively managing inquiries and issues across various channels.
Main Responsibilities:
* Respond to customer phone calls, emails, and digital platform requests promptly and professionally.
* Resolve customer complaints efficiently and provide accurate information to ensure high levels of customer satisfaction.
* Support customers in urban, regional, and remote areas by offering tailored solutions to their needs.
Key Skills and Qualifications:
* Excellent communication and interpersonal skills.
* Able to work independently and as part of a team.
* Proven problem-solving and conflict resolution skills.
What We Offer:
* A competitive salary and benefits package.
* Ongoing training and development opportunities.
* A dynamic and supportive work environment.