X-RD is an award-winning Australian technology company that specialises in secure applications and platforms, systems integration and AI products and services for Government, critical infrastructure and high-compliance sectors. x-RD is a leader in DevSecOps and AI-enabled software development in secure environments and is an accredited GitLab Select, Chainguard and AWS Partner, providing a range of licensing, professional and training services.
Our team is provided with an environment to excel, with professional development opportunities and the flexibility and support to develop new ideas, services or products. Team members are encouraged and supported to shape the future of x-RD.
We wouldn't be who we are without the team that we have, so we provide generous employment conditions, family friendly policies and flexible work arrangements to enable our staff to maintain a good work life balance, along with some unique opportunities for the innovators amongst us.
We are currently expanding and looking for motivated self-starters with a drive to learn and challenge themselves - could that be you?
About the Role
As a Professional Services Engineer at x-RD, you will be the technical expert delivering product support and implementation services to our Customers. Working primarily with x-RD, GitLab, Chainguard, AWS and AI technologies, you will take ownership of customer engagements from installation and migration through to advisory services and technical training delivery.
What you'll do
* Work independently where necessary or in small teams to deliver on Statements of Work with minimal guidance across professional service engagements.
* Install, configure, automate and optimise solutions in customer environments using standard and complex reference architectures.
* Develop and execute migration strategies for customer version control systems and data migration to GitLab SaaS or self-hosted instances
* Perform advanced troubleshooting and performance optimisation of GitLab instances
* Create reusable technical documentation, automation scripts, and implementation artefacts
* Manage the delivery and integration of services with company and client IT service management processes
* Deliver accredited partner technical training programs to the public and private sector clients, across a range of topics including: CI/CD, Security and Administration, Agile planning, and AI.
* Act as the primary technical point of contact for customer technical teams
* Facilitate technical workshops and provide recommendations that influence customer decision-making
* Manage customer expectations and project scope discussions with professionalism
What we are looking for
* 2+ years professional experience with Infrastructure-as-Code/Configuration-as-Code technologies (e.g. Terraform, Ansible, Packer, Puppet, Chef)
* 2+ years professional experience with AWS, Azure, and/or GCP
* Tertiary qualifications in computer science, IT, cyber security or a related discipline
* Demonstrated experience deploying and administering GitLab across different licence tiers
* Experience with GitLab CI/CD, container registries, and advanced GitLab features
* Experience with containerisation technologies (Docker, Kubernetes) and virtualisation technologies (VMware)
* Experience delivering technical training programs or courses to groups (online or in person)
* Experience with delivery of technologies and services aligned to enterprise IT service management practices (ITIL, ISO20000, COBIT)
* Experience working within high compliance public or private sector contexts
* Due to the nature of our business, applicants must be an Australian Citizen and be able to obtain and maintain an Australian Government Security Clearance of NV1 or above.
Skills that will be helpful
* Strong communication skills, both written and verbal, with the confidence to present to and advise senior technical stakeholders
* Ability to assess high level statements of work, undertake planning including the identification of sub-tasks, provide resourcing estimates and manage the execution of small projects whilst managing cost and effort.
* Ability to create technical documentation and training materials to a professional standard
* Self-motivated with the ability to work independently on customer engagements
* GitLab professional or partner certifications.
#J-18808-Ljbffr