* Executive Level 1 (SITOC)
* $121,755 - $132, % super
* Adelaide, Brisbane, Canberra, Darwin, Hobart, Melbourne, Perth, Sydney
This role sits within the Operational Data, Product Generation and Flood Forecast System (ODPFS) unit, part of the Application Services Program in the Data and Digital Group. This unit is responsible for delivering critical 24/7 support and preventative maintenance for a suite of software systems essential for the Bureau internal as well as external/international data communications, flood forecasting, observation data processing, forecasting data processing etc.
The occupant of this position will be a member of the Operational Data, Product Generation and Flood Forecast System (ODPFS) team and will be responsible for the support, customisation, upgrading and management of the Product Generation (PG) system and other systems as required. This involves using deep knowledge of those applications and the technologies used, which include, Linux, Java, C/C++, Shell script, database and SQL, Python, Java Script, GitLab CI/CD, AWS etc.
As a Software Support Engineer, you will play a key role in a team that develops, supports, upgrades, and manages these applications. This position requires strong expertise in Linux, C/C++, and Bash scripting, along with solid proficiency in Perl, Java, PHP, and Python, database and SQL. You will collaborate with various teams to manage data delivery, server configuration, support, and training. Additionally, you will work closely with the Bureau's IT teams to ensure the seamless operation of critical applications, rapidly address operational challenges, optimise existing systems, and facilitate the deployment of new systems. Regular interaction with IT specialists, forecasters, policy managers, and other stakeholders for planning and reporting will be an integral part of your role.
The software systems you will manage are classified as critical Category 1 applications, which must maintain 24/7 availability and meet the highest standards of reliability, accuracy, and professionalism. This may include participating in an after-hours roster as required.
To excel in this role, you should have exceptional communication skills, both technical and non-technical, be highly motivated, self-driven, and demonstrate strong analytical and problem-solving abilities. Experience in software development, operational support, testing, and implementing new applications—whether on-premises or in cloud environments like AWS - along with familiarity with ITIL frameworks, will be highly advantageous.
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