Incident Analyst Level 2
About the Role:
* We are seeking a highly skilled Incident Analyst to join our team. As an Incident Analyst, you will be responsible for investigating and resolving product issues with a focus on database-level troubleshooting.
* You will run SQL queries to validate, analyze, and correct data issues.
* Liaising with technical teams to diagnose root causes and implement solutions is also a key part of this role.
* In addition, you will log, track, and update incidents using tools like Jira or ServiceNow.
* Contribution to incident documentation and knowledge base articles is also required.
* Educating stakeholders on product fixes and features is another critical aspect of this position.
Requirements:
* An NV1 Clearance is essential.
* Proficiency in SQL is required.
* A good understanding of relational databases is necessary.
* Excellent communication skills are vital.
What We Offer:
* A competitive salary package.
* Ongoing training and development opportunities.
* The chance to work with a talented team.
How to Apply:
1. Submit your CV and cover letter.
2. Include relevant certifications and qualifications.
3. Attach a portfolio of your work.