Position Title: Floor Manager
Location: Fino Seppeltsfield, South Australia
Reports To: Restaurant Manager / Owner
Employment Type: Full-Time
About Fino Seppeltsfield
Fino Seppeltsfield is an award-winning regional dining destination located in the heart of the iconic Seppeltsfield estate in the Barossa Valley. Our mission is to honour and elevate local producers, farmers, winemakers, and artisans by showcasing their work through thoughtfully crafted food and beverage experiences. Guests are invited to connect with the land and community through seasonal menus, curated beverage pairings, and exceptional service.
Position Summary
The Floor Manager plays a key leadership role at Fino Seppeltsfield, responsible for ensuring the highest level of service and hospitality during all guest interactions. This individual will oversee daily floor operations, lead the front-of-house team, and maintain Fino's service standards, all while fostering a welcoming atmosphere. With a deep passion for exceptional dining experiences and a focus on team development, the Floor Manager ensures that each guest enjoys seamless, attentive service.
Key Responsibilities
Service Leadership
* Oversee daily front-of-house operations, ensuring efficient and high-quality service delivery.
* Lead and mentor a team of wait staff, bartenders, and hosts, promoting a positive, professional, and supportive environment.
* Ensure that all guest requests and needs are met promptly, while maintaining the highest service standards.
* Coordinate with the kitchen and beverage team to ensure timely and smooth service during peak periods.
* Foster a positive guest experience, resolving issues and complaints with professionalism and tact.
Team Management & Training
* Lead by example with a focus on staff development and performance.
* Train and guide new team members, ensuring they have a deep understanding of Fino Seppeltsfield's philosophy, menu, and service standards.
* Conduct regular performance reviews and provide constructive feedback to encourage team growth.
* Promote teamwork and cohesion, ensuring all front-of-house staff work together seamlessly to provide the best experience for guests.
Operational Management
* Collaborate with the Restaurant Manager to monitor guest flow, optimize seating, and handle booking inquiries efficiently.
* Oversee table set-ups and ensure cleanliness and readiness of the dining room.
* Maintain front-of-house inventory, ensuring that necessary supplies and equipment are always available.
* Work with the Restaurant Manager to implement and oversee promotional events, special functions, and private dining experiences.
Compliance & Administration
* Ensure full compliance with RSA, licensing laws, health, and safety regulations.
* Maintain accurate records of guest interactions, reservations, and any special requests or accommodations.
* Assist with staff rosters and scheduling, ensuring sufficient coverage for all service shifts.
Key Attributes
* Strong passion for hospitality, with an emphasis on guest satisfaction and team support.
* Proven experience in a leadership role in a hospitality setting, particularly in fine dining or regional establishments.
* Excellent communication and interpersonal skills, able to engage with guests and staff alike.
* Organisational and multitasking ability to oversee a busy, high-volume dining environment.
* Calm, professional, and solutions-focused under pressure.
Job Summary
The Floor Manager at Fino Seppeltsfield will ensure the seamless execution of front-of-house operations, lead and motivate the service team, and uphold the restaurant's high standards of hospitality. This role requires strong leadership, a passion for delivering exceptional guest experiences, and a deep commitment to maintaining Fino Seppeltsfield's reputation as a premium regional dining destination.
Job Type: Full-time
Pay: $55,000.00 – $65,000.00 per year
Benefits:
* Employee discount
Schedule:
* Day shift
Supplementary Pay:
* Tips
Experience:
* Management: 1 year (Required)
Work Authorisation:
* Australia (Required)
Work Location: In person