The opportunity:
Provide support to our frontline merchants in a helpdesk environment within a dynamic and friendly team.
Thrive in a rapid paced and supportive environment.
Your responsibilities include:
Demonstrate Worldline values in all aspects of your work
Provide general and technical support to our frontline merchants and follow our documented processes from end to end.
Independently process requests from our merchants in both transactional and maintenance requests within SLA and quality requirements.
Maintain new and existing customers in our system
Collaborate with our internal and external stakeholders to achieve the best resolution and experience for our merchants.
Actively support the operational implementation of new products and services
Resolve and follow up on customer issues, escalating to technical support teams as appropriate
Be flexible in learning new processes an changes within our systems, processes and products.
Skills we need:
Excellent verbal and written communication
Call centre and/or customer service experience
Excellent telephone manner and interpersonal skills
Ability to follow and adhere to process
Demonstrated problem solving abilities