**Guest Services Officer**
- **Full time, permanent role**:
- ** Based in Parramatta - with requirement to travel to sites across Greater Sydney**:
- ** Onsite Role**:
- ** $73,539.03 base+ Superannuation**
At Sydney Water, we're passionate about making a difference to the lives of our customers and communities.
**About us**
We have a proud heritage and a progressive future, providing world class drinking water and beautiful waterways from the mountains to the sea. We see the world is changing so we are changing too. Our people and their jobs are as diverse as the communities we serve.
**About the role**
The Guest Services Officer will provide quality and efficient administration and coordination services contributing to a multi-skilled, engaged and versatile Tenancy Services team that fulfils issues, requests and tasks effectively, achieving customer and business outcomes.
Responsibilities include but are not limited to:
- Deliver customer-centric, high-quality and efficient guest services to Sydney Water staff;
- Answer all requests, calls, and queries in a professional manner through various systems and face to face interactions;
- Organise car parking and manage the Loading Dock, including contractor management;
- Complete regular floor and site walks for safety, cleanliness, minimum standards and compliance, logging any issues for rectification;
- Greet, sign in and assist visitors and guests in a professional manner;
- Meeting room and events coordination across various sites, preparation of weekly meeting room schedules including set-up, clean-up, interaction with guests and organisers to ensure all details have been covered prior to date of event;
- Monitoring stock levels of consumables across various sites and replenishing as required; and
- Identify and assist in the implementation of initiatives to improve user experience.
- Site visits to manned locations across Sydney Water as required, checking stock levels, safety and compliance checks, contractor management and other tasks as required
**About you**
This role is seeking a customer centric individual with previous demonstrated experience working in a fast-paced role requiring you to multitask and prioritise workloads.
- Customer Service or related discipline and/or equivalent experience (essential);
- Demonstrated capability in meeting room and events coordination (essential);
- Excellent verbal and written communication skills, with experience in a face to face customer service role (essential);
- High level of proficiency in MS Office and related systems.
- Demonstrated ability to monitor own workload to ensure achievement of service standards and targets;
- Ability to collaborate and work with the team to achieve desired outcomes;
- Demonstrated ability in resolving complaints of clients on current services, and driving improvements to reduce complaints and deliver a better service;
- Drivers license
- High attention to detail and organisational skills.
**Additional Information**:
- ** Rostered to work across a number of Sydney Water locations, rostered hours are as early as 6.30am start to a 5pm finish Monday to Friday**
**Closing date: Sunday 29**th** January**
**Please see the position description for the role's full accountabilities.
📌 Guest Services Officer
🏢 Sydney Water
📍 Sydney