Customer Service Representative
This role involves delivering exceptional customer service, navigating customers' needs and collaborating with specialists to drive business outcomes.
* Exploring customers' financial goals through in-depth conversations.
* Maintaining digital literacy and online banking expertise as the bank continues to innovate its offerings.
* Serving as an ambassador for the brand, representing the branch and supporting customers with their banking needs.
* Embracing lifelong learning through on-the-job training and external development opportunities.
This permanent, full-time position comes with a designated home branch but requires travel flexibility to work across various locations. You'll have the autonomy to do what you do best – helping customers achieve their banking goals.
Key Responsibilities:
* Customer Interaction: Build strong relationships with customers to understand their needs and provide tailored solutions.
* Digital Literacy: Maintain knowledge of online banking platforms and continue to develop skills in this area.
* Branch Representation: Represent the branch and support customers with their banking needs.
This role offers a range of benefits, including:
* A competitive salary and bonus structure
* A comprehensive training program
* The opportunity to work in a dynamic and supportive team environment
We are committed to providing a safe and inclusive work environment that values diversity and promotes professional growth. If you're passionate about delivering exceptional customer service and have a desire to learn and grow, we encourage you to apply for this exciting opportunity.