Job Title: Operations Manager
We are seeking a highly skilled and experienced Operations Manager to lead our business operations team. As an Operations Manager, you will play a pivotal role in ensuring seamless execution across internal processes, channel enablement, and strategic project delivery.
* Lead and manage business operations, ensuring service continuity and resolving escalations as needed
* Drive strategic projects and represent the organization in cross-functional initiatives
* Oversee broker onboarding, accreditation, and channel enablement, fostering strong relationships with stakeholders
* Provide strong leadership, coaching, and performance management to team members, promoting professional growth and development
* Ensure compliance with organizational risk and regulatory frameworks, maintaining high standards of governance
* Champion training, development, and continuous improvement across the team, driving innovation and excellence